Refunds and Exchanges
Returns, Cancellations, Refunds, or Exchanges
All Returns, Cancellations, Refunds, or Exchanges:
- For CBD products, refunds are only rewarded for damaged or unwanted products. You must contact us within 72 hours of delivery. Products that are damaged need to be accompanied by documentation showing the damaged item or items. Any requests for refunds or replacement items after the 72-hour window will not be granted.
- For all other products, there is a 15% restocking fee on all returns, cancellations, refunds, or exchanges OR you may choose to have the full value, not including shipping and taxes, applied to a Gift Card!
- Your refund will not be processed until we have your 15% restocking fee AND have received your returned item or return tracking information which should be sent to firstname.lastname@example.org.
- All restocking fees must be paid via PayPal. Please send payments to email@example.com. We do NOT accept Cash, Check, or Money Orders.
- You must include Customer Name, Product Type, Order Number and the reason for return when requesting a return.
- Please allow up to 25 days from the date we receive your returned item for exchanges to be fulfilled.
- Our policies listed here are not negotiable due to our “on demand,” aka “made to order,” process. Once a customer places an order, we manufacture and then fulfill. Your order is a binding contract which dictates to us to make what you as a customer want to receive!
We will not process returns, cancellations, refunds, or exchanges for the following:
- Custom Products -- meaning any user-created product that cannot be restocked.
- “White marks” on our all over print products.
- Products that have been worn, emit an odor, and/or are not in their original condition.
- Product(s) that were shipped to a not-current address provided by you.
- Orders which have been delivered for longer than a 14-day period.
- Any items(s) returned that have not been approved by our team in advance.
Please read the following blanket policy: Our policy lasts 14 days. If 14 days have gone by since the delivery date, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Our policy is to reject any return that we deem as used (yes, this includes you wearing it to a festival and shipping it back to us).
- Items that are deemed as used will be shipped back to you at your expense
- Several types of goods are exempt from being returned: we do not accept products that are intimate or sanitary goods, swimwear or Gift Cards
Please read the blanket policy above. To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted. This may include but is not limited to: any item not in its original condition, and items that are damaged or missing parts for reasons not due to our error.
Please read the blanket policy above. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within thirty days.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Returns / Exchanges:
Please read the blanket policy above. We only replace items if they are defective, damaged, or where you have received a size or item different from what was ordered. If you need to exchange it for the same item, send us an email at email@example.com; once your exchange request has been approved, you will need to send your ship your item(s) to us.
Sale items & Free Items:
Sale items cannot be refunded.
Mystery and Festival Packages:
With our Mystery and Festival Package deals, we do not offer refunds, exchanges or returns. While the shirts are picked by our staff at random, we guarantee that you will not receive two of the same shirts per pack. If you need help with sizing, you may view the following link to our size chart: http://www.gohuh.co/pages/size-chart.
To return your product, you should mail your product to the return address on the package.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on when we receive your product at our facility, where you live, and the amount of time it takes to manufacture the product you want, the shipping and delivery time of your replacement item may vary. Please check our website for estimated production and shipping times for the product you desire.
We are not responsible for international taxes or customs fees
We require all items that are being shipped back to us to have a trackable shipping service or the purchase of shipping insurance. Please email this information to firstname.lastname@example.org. We do not guarantee that we will receive your returned item.